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Frequently asked questions

Below you can find answers to some common questions.

How to register user account.

The account is automatically assumed when adding a stolen vehicle at our web site. In order to activate your account you have to click on the activation link received by e-mail after the addition of a stolen vehicle.
If you want access to our system via API or add vehicles stolen in a batch process - please contact us

How to recover a forgotten password.

To reset your password, click on the right corner on the link "Login", and then on the form, select "Reset Password".

What is a Captcha code?

Capchta code is to verify if the user is a human being and not an automaton site visitor. In order to pass the verification you should rewrite the text from the image into the form field.

What to do after receiving an confirmation e-mail?

After recive an email with registration confirmation of account / vehicle, click on the link in the email. This will confirm information entered at web site.

What is a Vehicle Identification Number (VIN)?

The VIN number is a vehicle unique identifier assigned by the manufacturer in the production process. The VIN format is defined by ISO 3779: it consists of 17 characters (numbers and letters with the exception of "I", "O", "Q"). Part of the vehicle manufacturers also apply VIN integrity protection in the form of localized control number 9 position. Producers in the US at 10 place also provides information on the model year of the vehicle (NOTE: The model year is not the same as the year of manufacture).

Where can I find VIN number?

The VIN number is available in the registration documents of the vehicle as VIN or chassis number. Chassis number (VIN) of the vehicle may be in different places depending on the manufacturer and model. Eg.:
  1. in the engine compartment on the right side around your fork or fender
  2. in the engine compartment on strengthening around the radiator
  3. in the lower corner of the windshield on the driver's side
  4. on the right, the middle column
  5. inside the car, around the driver's seat
  6. in the trunk of the liner to the right

VIN Number and Vehicle ID - where is a difference?

Vehicle ID is different from VIN, because it not meet ISO 3779 standard. It could be shorter. It is most common at agricultural vehicles or construction machinery / heavy equipment.

How to remove vehicle from database?

Vehicle ID is different from VIN, because it not meet ISO 3779 standard. It could be shorter. It is most common at agricultural vehicles or construction machinery / heavy equipment.
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